Make a request
Email fasica.bekele@gtiplc.com and include your name, company, username and the action you are requesting. You do not need to reinstall the app to contact us.
Request account or data deletion
The button opens an email draft. Review it and send it from your email application. You can also email the address directly or call Fasica Bekele on +251 912 622 964. Do not include your password.
What happens next
- The service team reviews your request and verifies your identity and the account concerned.
- For an organisation-managed account, the team may coordinate with your company's authorised administrator to establish the scope of the request.
- The team explains the action available, any information that needs to be retained and the expected completion time.
- You receive confirmation when the request has been addressed.
Sending a request does not immediately delete your account. Account deletion and removal of access are different actions; please tell the team which you need.
Your account and the company’s fleet information
Accounts are created and managed by Global Tracking Technology for authorised users of customer organisations. When an employee leaves or no longer requires access, the service team deactivates their account. The account record remains stored in a dormant state with no active access privileges. Deactivation does not delete the stored account record.
Requests to delete stored account information are reviewed separately from requests to deactivate access. Deactivating an individual account does not automatically erase the organisation’s vehicle history. Requests involving personal information and company fleet records are assessed according to the data concerned, the service arrangement and applicable retention obligations.
Ask the team to explain what will be deleted, what will be retained, the reason for retention and the relevant retention period. The Privacy Policy explains how information is handled and how to make a privacy request.
Removing a saved login from your phone
“Remove account from this phone” removes a saved login from the device. It does not deactivate or delete the server account or erase the company’s vehicle history. Contact the service team to deactivate server access or make a separate request about stored information.